Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Key Biscayne respects your privacy. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple so you know exactly what to expect.

Information We Collect

When you contact us, we collect the details you give us directly. That includes your name, phone number, email address, service address, and a description of the water damage you're dealing with.

When you browse our website, we collect some information automatically. This includes your IP address, browser type, device type, pages you visit, and the date and time of your visit.

We do not collect payment card numbers through this website. If payment is needed for services, we handle it through secure methods during your service.

How We Use Information

We use your contact details to respond to your call or message, schedule a visit, and provide water damage restoration services at your property.

We use website usage data to understand how people find us and which pages are helpful, so we can improve our site and our service.

We may use your phone number or email to follow up on a job, send appointment reminders, or share updates about your restoration work.

We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to help the site work properly and to remember your preferences.

Cookies also help us see how visitors use the site, such as which pages are viewed most. You can turn off cookies in your browser settings at any time.

If you disable cookies, some parts of the website may not work as smoothly, but you can still call us directly at (833) 321-7153.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to track website traffic and understand how visitors interact with our site. These tools may collect information like your IP address, browser type, and pages visited.

We may also use third-party tools for phone call tracking and customer communication. These tools help us respond faster and improve our service.

Third-party providers have their own privacy policies. We encourage you to review them if you want to know how they handle your data.

Data Sharing and Disclosure

We share your information only when it's needed to run our business or comply with the law.

We may share information with trusted service providers who help us with scheduling, customer communication, or website analytics. These providers only get the information they need to do their job.

We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our team, our customers, or the public.

We do not sell, rent, or trade your personal information to outside parties for marketing purposes.

Data Retention

We keep your personal information only as long as we need it to provide services, follow up on your job, and meet legal or accounting requirements.

When your information is no longer needed, we securely delete or anonymize it.

If you want us to delete your information sooner, contact us and we will review your request.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access, and regular reviews of our practices.

No method of sending or storing data online is 100% secure. We work hard to protect your information, but we cannot guarantee absolute security.

If you ever notice something suspicious related to your information, call us right away at (833) 321-7153.

User Rights

You have the right to ask what personal information we have about you, and to request a copy of it.

You can ask us to correct information that is wrong or outdated.

You can ask us to delete your personal information, and we will honor your request unless we are required to keep it by law.

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable time.

Children's Privacy

Our services are meant for adults and property owners. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us. We will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

Your continued use of our website or services after changes are posted means you accept the updated policy.

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